Your agreement with EasyRX

Welcome to EasyRX. By using our website and services, you agree to abide by these terms and conditions. They outline your rights and responsibilities, and how we deliver our commitment to quality care and service for your weight loss and acne treatment needs.

Privacy Policy and Terms of Use

Last updated: [Date]

1. Introduction

[Your Company Name] (“we”, “us”, or “our”) operates this website, [website URL], to provide prescription and healthcare services to patients within the United Kingdom.

We take your privacy seriously and are committed to protecting your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website, you agree to this Privacy Policy and our Terms of Use.

2. Information We Collect

We may collect and process the following information:

a. Personal Information

Full name, date of birth, contact details (address, phone, email)

Account login details (if you register an account)

b. Health Information (Special Category Data)

Medical history, prescription details, and information you share with our healthcare professionals

Information provided in consultation forms, chat, or uploaded documents

c. Technical Data

IP address, browser type, and usage data (via cookies and analytics tools)

3. How We Use Your Information

We use your information to:

Provide healthcare and prescription services

Verify your identity

Communicate with you about your treatment or orders

Maintain accurate medical records

Comply with legal and regulatory obligations (e.g. GPhC, MHRA)

Improve our services and website performance

We will only use your health data where necessary for medical diagnosis, provision of health care, or treatment, under Article 9(2)(h) of the UK GDPR.

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

Performance of a contract (Article 6(1)(b)) – to provide healthcare and prescription services.

Legal obligation (Article 6(1)(c)) – to comply with pharmacy and medical regulations.

Consent (Article 6(1)(a)) – where required for communication or marketing.

Vital interests / public interest in healthcare (Article 9(2)(h)) – for processing special category data.

5. How We Store and Protect Your Data

Your personal data is stored securely on encrypted servers located in the UK (or within the EEA, where appropriate safeguards are in place).
We implement technical and organisational measures including:

Encrypted transmission (SSL/TLS)

Access controls and staff confidentiality agreements

Regular security audits and data protection training

We retain your data only as long as necessary for medical and legal purposes, typically for a minimum of 8 years as required by NHS record retention standards.

6. Sharing Your Information

We may share your data with:

Registered healthcare professionals within our service

Partner pharmacies and couriers for prescription fulfilment

Regulatory bodies (e.g. GPhC, MHRA, NHS) where legally required

IT service providers and secure hosting partners (under data processing agreements)

We do not sell or rent your personal data.

7. Your Rights

Under the UK GDPR, you have the right to:

Access your personal data

Request correction or deletion

Object to or restrict processing

Withdraw consent (where applicable)

Lodge a complaint with the Information Commissioner’s Office (ICO)

You can contact the ICO at: www.ico.org.uk

To exercise your rights, please contact our Data Protection Officer (DPO) at:
📧 [DPO email]
📮 [Company address]

8. Cookies

We use cookies to enhance your browsing experience and analyse site usage.
You can manage or disable cookies via your browser settings.
For more details, see our Cookie Policy.

9. Terms of Use

By using our website, you agree that:

You will provide accurate information when using our services.

Our healthcare professionals’ advice is based on the information you provide.

We are not liable for delays or issues caused by inaccurate or incomplete data.

All website content is protected by copyright and may not be reused without permission.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:
📧 [privacy@[yourdomain].co.uk]
📮 [Company Name, Address, Registered Office Number]

Cancellations, refunds, and complaints

Should you need to cancel an order, request a refund, or have a complaint regarding our services, please refer to our detailed terms and conditions and privacy policy. These documents outline the specific processes to ensure your concerns are addressed efficiently and fairly. For direct assistance, you can contact us at [[email]] or call [[phonenumber]].

Your responsibilities regarding medical information

When seeking a private prescription for weight loss injections or acne treatment from EasyRX, it is paramount that you provide accurate, complete, and up-to-date medical information. Your responsibilities include truthfully completing any questionnaires and disclosing relevant health history during consultations. This ensures the safety and effectiveness of your treatment and allows our pharmacist prescriber to make informed clinical decisions in your best interest.